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Service Approach


SAPDistribution has the products, services, and professionals our customers need to achieve the maximum return on their investment. Our services approach matches your corporate culture and compliments the skills of your team. You can choose from a variety of options that ranges from a coaching service to a full consultative approach. Whether you use our industry specific system design or require a customized approach, SAPDistribution.com’s applications are tailored to automate business processes predictably and cost effectively.

All of our implementation services incprporate our “no surprises” philosophy. To keep projects running smoothly on-time and on budget, we utilize collaborative tools that help keep all project team members – from your executive team to everyday users – updated on tasks being undertaken on your behalf.

Start Services/Our Services Approach (included with base distribution package)

The Start Service package is designed for customers who have implemented business management software previously and want the SAP best practice configurations for their company. .

There is a certain set of business system capabilities required to be a best-in-class distributor:

  • A catalog of inventory items, including opening balances
  • Full financials by product line (type of inventory)
  • Ability to manage business partners (customers and vendors)
  • Record of sales orders, invoices, purchase orders, and payables

The Start Service includes the software configured for these key functions, along with:

  • A series of training sessions and videos
  • Templates to load your data
  • Additional assistance for getting your system up and running

And it’s all designed to have you up and running in a few weeks.

With the Start Service, you get the key procure-to-pay and order-to-cash-functionality needed by every distributor. SAPDistribution.com has more inventory management functionality than entry level and off-the-shelf packages; these include:

  • Multiple warehouses
  • Item costing by location
  • Lot and batch tracking
  • Serialized inventory tracking
  • Multiple costing methods, including valuation by lot or specific unit
  • Drop ship processing (including lot and serialized items)

For customers who want this approach but either do not have the time required to perform all the tasks or need more assistance we offer a Start Plus package. This service includes all the components of Start, but adds:

  • 4 additional coaching sessions to deepen the understanding of the SAPDistribution capabilities
  • Data conversion execution for core data elements
  • Unlimited remote support for the first week live on the new system

Consultative services / Customized Consulting

We understand that every business has unique characteristics and sometimes the consulting services you need to make your project a success go beyond a packaged approach.

You may need services that are adapted to your specific staffing requirements, unique business processes or multiple locations.

Adding to, or replacing our standard Start services, you can count on our team to be there for you through implementation, training and on-going support. 

Implementation

Our consultants can either facilitate and ensure a project’s completion in its entirety or work with your project manager as needed. We’re experienced in developing and adhering to detailed project plans as well as coordinating the work of many vendors and staff. We are there for your entire team.

By merging the SAP product (Business One, ByDesign, All-in-One) standard project methodology with our years of experience, we’ve constructed a methodology that ensures success for clients upon implementation of their solution. SAPDistribution’s proven implementation method results in projects that meet expectations, are completed on time and on budget, and deliver the promised return on investment.

Our executive management profile includes years of corporate and Big 6 experience; this “big company” experience guarantees that industry best practices are adapted to the needs of growing companies where your staff frequently wears more than one hat.

When your company requires some unique function outside the package, SAPDistribution.com has the technology that allows you to break out of the package into a system designed just for your business.

Training 

We work closely with you and your team to successfully implement a new system, including offering training to your employees. Training can be structured to your individual requirements and includes classroom, on-site customized, periodic small group sessions, and one-on-one teaching; we also provide you with full documentation. 

On-going application support (phone and internet support)

SAPDistribution has experience with all aspects of business processes, systems, and SAP Business One. SAPDistribution customers not only receive internet support with SAP Business One questions, but we can help with process improvement, procurement, sales, and service as well as in technical areas SQL administration, reporting, and the SAP SDK.