When you distribute goods that require after-sales tracking and field/return service, the Service package provides those extra functions.
Key functions include:
For larger service organizations, you can track your technicians in groups and calls assigned to a general queue. Service calls can create specific activities for one or more technicians and much more; in addition, powerful reporting keeps you up to speed on how long it takes to resolve calls. You can also create alerts, such as for expiring warranties for extended warranty sales.
These features are now available for field technicians via the SAP Business One mobile service app!