We all know the pandemic has changed the way we work. Many offices have been closed for over six months, and companies have had to adapt and change. It is reasonable to expect we will not just return to the “old ways” of doing things. To the contrary, most experts believe that the pandemic has accelerated the pace of digital transformation which has helped to streamline processes to promote cost savings at a time when companies need it the most.
The jury is likely out about what the “new normal” will be. A recent Accenture study states that reaction to COVID has shaved 10 years off the timeline for digital transformation as companies adopt technology and promote working from home. They found that 82% of leaders plan to continue allowing workers to work from home. The same study found that 54% of companies have increased the use of collaboration tools such as videoconferencing.
More companies are taking advantage of technology to:
- Improve productivity by streamlining outdated processes
- Provide an online experience to customers, vendors, and partners
- Increase the use of cloud computing, analytics, artificial intelligence and other formerly “advanced technology”
Through automation technology, collaboration tools and integration of internal systems with the internet a greater number of jobs can be done from almost anywhere. For those jobs which can be performed remotely, companies find their teams need to improve their “soft” skills to work in a distributed environment. Soft skills include the ability to:
- Build and maintain relationships without direct face to face interaction to create a cohesive work environment
- Train, mentor, and support employees from a distance
- Communicate, collaborate, and contribute using new tools
- Consistently inspire and lead from a distance
- Create a positive productive work environment
Companies need to create expectations for change and provide training on how to be successful in the “new normal.” Changing behaviors can be hard work and some employees will not see the need or be able to adapt easily. See the I-BN Blog post 6 Tips for Working From Home to help set your employees up to be successful. These tips include:
- Having a dedicated workspace
- Learning to communicate effectively
- Having flexibility and structure in work schedules
- Planning work and being accountable for results
Part 2 of Empowering Your Employees includes some practical advice and tactical steps for your company during these changing times.
To get more information on Thriving in the New Normal visit our Landing Page For more information on how to begin or accelerate your digital transformation journey, contact one of our solution architects at 678-401-6244 or send an e-mail to email@example.com.